TCH Coaching Services (Pty) Ltd

Privacy Policy

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1. Introduction

1.1. TCH Coaching Services (Pty) Ltd trading as The Coach House (hereinafter referred to as “The Coach House”) is committed to protecting your personal information and your right to privacy, in line with South African and European Union data protection laws.

1.2. This privacy policy applies to personal information collected by The Coach House in connection with our website, services, and products. When you engage with us as a customer, supplier, or enquirer, we collect and process certain personal information. This privacy policy, along with any contractual agreements, sets out the basis on which your personal information will be processed by us, in compliance with the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).

2.1. Company Name:

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2. Our Contact Details

TCH Coaching Services (Pty) Ltd trading as The Coach House

2.2. Registered Address:

117 Hatfield Street, Gardens, Cape Town, 8001, South Africa

2.3. Email Address:

hello@thecoachhouse.io

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3. The Type of Personal Information We Collect and How We Get It

3.1. We currently collect and process the following personal information from users of our website and prospective customers:

• Name
• Surname
• Email address
• Telephone number
• Company name
• Position
• Services interested in

3.2. This information is collected directly from the data subject through forms on our website.

3.3. The collection of personal information is voluntary, but failure to provide the required information will result in us being unable to respond to your enquiry.

3.4. When submitting your enquiry through our contact form, you will be given the option to tick a box to consent to receiving future marketing-related content and offers. Without this consent, we will only contact you regarding your specific enquiry.

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4. How We Use Personal Information

4.1. We use the personal information you provide to us:

• To respond to your enquiries.
• To provide you with information on the services you are interested in.
• For internal record-keeping.

4.2. Should you provide explicit consent via the tick box, we may also use your contact details to send you marketing-related content and offers in the future.

4.3. We process your personal data in accordance with the lawful bases set out in Article 6 of the GDPR, which includes:

4.4. The performance of a contract or to take steps at your request before entering into a contract.

• Your explicit consent, where provided.
• Compliance with a legal obligation.
• Legitimate interest, where it does not override your rights.

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5. Storage and Security of Your Personal Information

5.1. Your personal information is securely stored in Google Drive, adhering to both Google’s privacy policies and our own internal information security policies. Google’s privacy policy can be found here.

5.2. We ensure that organisational and technical measures are in place to protect your personal information, in accordance with POPIA and GDPR requirements. All client data stored on Google Drive is password-protected and secured with two-factor authentication.

5.3. Personal data may be stored or processed in jurisdictions outside South Africa, including the European Union, and where applicable, appropriate safeguards such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions under GDPR will be in place to ensure your rights are protected.

5.4. We take reasonable measures to ensure the security of personal information, but as with all digital data storage, there are inherent risks. By using our services, you acknowledge and accept these risks.

6.1.1. Types of Cookies We Use:

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6. Cookies

6.1. Our website uses cookies to improve user experience, track usage statistics, and store your preferences for future visits. Cookies are small text files placed on your device when you visit a website. The information they collect may relate to your browsing behaviour and preferences.

• Essential Cookies: These are necessary for the proper functioning of the website, such as enabling you to log in to secure areas.
• Performance Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: These allow the website to remember choices you make and provide enhanced, personalised features.
• Targeting/Advertising Cookies: These are used to deliver content and ads relevant to your interests, either on our website or on third-party platforms.

6.1.2. How You Can Manage Cookies:

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note, however, that if you block or delete cookies, this may affect your ability to use certain features of our website.

6.2. By using our website, you consent to our use of cookies in accordance with this policy. You will also be prompted to consent to cookies when first visiting the website, with the option to withdraw or manage this consent at any time.

6.3. You can find more information about how to manage and delete cookies at www.allaboutcookies.org.

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7. Sharing of Personal Information

7.1. We do not share personal information with third parties unless required by law, with your consent, or to fulfil the purpose for which the data was collected.

7.2. In cases where personal information is shared with third-party service providers (e.g., Google for cloud storage), The Coach House ensures that these parties are bound by contracts that comply with POPIA, GDPR, and other applicable privacy laws.

7.3. We may share your personal information with the following categories of third parties:

• Storage providers such as Google Drive.
• Service providers who assist in delivering our services, such as IT support.

7.4. On rare occasions, we may be required to disclose your personal information due to legal or regulatory requirements, in which case, we will notify you as required by law.

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8. International Transfers of Personal Data

8.1. In line with the GDPR, any transfer of your personal data outside of the European Economic Area (EEA) will be subject to adequate safeguards, such as Standard Contractual Clauses or an adequacy decision from the European Commission.

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9. Your Data Protection Rights

9.1. As a data subject, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction or Deletion: Request correction of inaccurate data or deletion of your personal information.
• Objection: Object to the processing of your personal information in certain circumstances.
• Data Portability: Request the transfer of your data to another service provider where technically feasible.
• Marketing Consent Withdrawal: Withdraw your consent to receive marketing-related communications at any time.

9.2. You can exercise these rights by contacting us at hello@thecoachhouse.io.

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10. Data Retention

10.1. We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

10.2. Once the data is no longer necessary, it will be securely deleted or anonymised.

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11. Changes to Our Privacy Policy

11.1. The Coach House reserves the right to update this privacy policy at any time. Any changes will be communicated via our website or directly to you where appropriate.

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12. How to Complain

12.1. If you have any concerns about the way we handle your personal information, you can contact us at hello@thecoachhouse.io.

12.2. You can also submit a complaint to the South African Information Regulator at complaints.ir@justice.gov.za or the European Data Protection Board via your local data protection authority within the European Union.

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