Privacy Policy
TCH Coaching Services (Pty) Ltd | Trading as The Coach House
www.thecoachhouse.io
Last updated: March 2026
1. Introduction
TCH Coaching Services (Pty) Ltd (Company Registration No: 2024/042994/07), trading as The Coach House, is committed to protecting and respecting your privacy. This Privacy Policy (the “Policy”) explains how we collect, use, store, share, and protect your personal information when you visit and use our website at www.thecoachhouse.io (the “Website”), subscribe to our newsletter, register for events, book a discovery call, or contact us through the Website. We are a responsible party as defined under the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. Where we process personal data of individuals in the European Union, we also act as a data controller under the General Data Protection Regulation (EU) 2016/679 (GDPR). Please read this Policy carefully. By using the Website or submitting your personal information to us, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle your personal information, please do not use the Website. This Policy should be read together with our Website Terms and Conditions, which are also available on the Website.
2. Who We Are
Legal name: TCH Coaching Services (Pty) Ltd
Trading name; The Coach House
Registration No.: 2024/042994/07
Registered address: 117 Hatfield Street, Gardens, Cape Town, Western Cape, 8001, South Africa
Website: www.thecoachhouse.io
Contact email: oi.esuohhcaoceht@olleh
3. Information We Collect
We collect and process personal information about you in the following circumstances:
3.1 Information you provide directly
When you interact with the Website, you may provide us with:
- your name and email address when subscribing to our newsletter;
- your name, email address, and any message content when completing our contact form;
- your name, email address, job title, and organisation when booking a discovery call;
- your name and email address when registering interest in events.
3.2 Information collected automatically
When you visit our Website, we and our third-party service providers (including Google Analytics) automatically collect certain technical and usage information, including:
- your IP address and approximate geographic location;
- browser type, version, and operating system;
- pages visited, time spent on pages, and navigation paths;
- referring website or source;
- device type and screen resolution;
- date and time of your visit.
This information is collected using cookies and similar tracking technologies. Please see Section 8 (Cookies) for further details.
3.3 Information from third parties
We may receive information about you from third-party platforms if you interact with us through those platforms (for example, if you respond to a communication sent via an email marketing platform). We will handle such information in accordance with this Policy.
4. How We Use Your Personal Information
We use your personal information only where we have a lawful basis for doing so. The purposes for which we process your information, together with the applicable lawful bases, are set out below.
Purpose
- Lawful Basis (POPIA / GDPR)
- To respond to enquiries submitted via the contact form
- Legitimate interests / taking steps prior to entering a contract
- To schedule and manage discovery call bookings
- Legitimate interests / taking steps prior to entering a contract
- To send our newsletter and event communications (where you have subscribed)
Consent
- To analyse website usage and improve our Website using Google Analytics
- Legitimate interests (analytics and improvement of our services)
- To comply with applicable legal obligations
- Legal obligation
- To protect the security and integrity of our Website
- Legitimate interests
Where we rely on your consent as a lawful basis, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal.
5. Marketing Communications
We will only send you marketing or promotional communications (including our newsletter and event invitations) if you have explicitly opted in to receive them.
- You may opt out of receiving marketing communications at any time by:
- clicking the unsubscribe link in any marketing email we send you; or
- contacting us directly at oi.esuohhcaoceht@olleh.
Please note that even if you opt out of marketing communications, we may still contact you in relation to a specific enquiry or booking you have made.
6. Sharing Your Personal Information
We do not sell, rent, or trade your personal information to third parties. We may share your personal information in the following limited circumstances:
6.1 Service providers
We share information with carefully selected third-party service providers who assist us in operating the Website and delivering our communications. These currently include:
- Google LLC – for website analytics (Google Analytics);
- calendar booking software providers – to facilitate discovery call scheduling;
- email marketing platform providers – to manage newsletter distribution.
All service providers are required to process your personal information only on our instructions and in accordance with applicable data protection law. Where these providers are based outside of South Africa or the EU, we take appropriate steps to ensure adequate protection of your information (see Section 7).
6.2 Legal requirements
We may disclose your personal information if required to do so by law, or in response to valid requests from public authorities (for example, a court or regulatory body).
6.3 Business transfers
In the event that we sell, transfer, or merge any part of our business or assets, personal information held by us may be transferred to the acquiring party as part of that transaction. We will notify you if this occurs and advise you of your options.
7. International Transfers of Personal Information
The Coach House is based in South Africa and primarily processes personal information within South Africa. However, some of our third-party service providers (including Google) are based in or process data in countries outside South Africa, including within the European Economic Area (EEA) and the United States.
Where personal information is transferred outside of South Africa to a country that does not provide an adequate level of protection under POPIA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms.
For EU-based users whose data is transferred outside the EEA, we rely on the applicable GDPR transfer mechanisms, including adequacy decisions and standard contractual clauses where required.
8. Cookies and Tracking Technologies
8.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.
8.2 Cookies we use
We use the following categories of cookies on our Website:
- Cookie type
- Purpose
- Strictly necessary
- Essential for the Website to function. These cannot be disabled.
- Analytics / performance
- Used by Google Analytics to collect anonymous data about how visitors use the Website, helping us improve its performance and content.
- Functionality
- Used to remember your preferences and settings (for example, if you have accepted our cookie notice).
8.3 Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how users interact with the Website. The information generated by cookies about your use of the Website (including your IP address, which is anonymised where required) is transmitted to and stored by Google on servers which may be located outside South Africa. Google uses this information on our behalf to evaluate your use of the Website, compile reports on website activity, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You can find further information about how Google uses data at www.google.com/policies/privacy/partners.
8.4 Managing cookies
When you first visit our Website, you will be asked to consent to non-essential cookies. You can withdraw or change your cookie preferences at any time by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. Most web browsers allow you to control cookies through their settings. For more information about how to manage cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
9. How Long We Keep Your Information
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
Type of data
- Retention period
- Contact form enquiries
- Up to 2 years from the date of receipt, unless an ongoing relationship is established
- Discovery call bookings
- Up to 2 years from the date of the booking
- Newsletter subscriber data
- Until you unsubscribe or withdraw consent, plus a reasonable period thereafter
- Event registration data
- Up to 1 year following the relevant event
- Website analytics data (Google Analytics)
- Up to 26 months (as configured in Google Analytics)
After the applicable retention period, personal information is securely deleted or anonymised. Where data is anonymised, it may be retained indefinitely for analytical purposes.
10. Security of Your Personal Information
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
- use of secure (HTTPS) connections for data transmission on the Website;
- access controls limiting who within our organisation can access personal information;
- use of reputable third-party platforms that maintain their own security standards.
Please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Whilst we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you suspect any misuse or loss of your personal information, please contact us immediately at oi.esuohhcaoceht@olleh.
11. Your Rights
11.1 Rights under POPIA (all users)
Under POPIA, you have the right to:
- be notified when we collect your personal information;
- request access to the personal information we hold about you;
- request correction of inaccurate, incomplete, or outdated personal information;
- request deletion or destruction of your personal information, in certain circumstances;
- object to the processing of your personal information, in certain circumstances;
- submit a complaint to the Information Regulator of South Africa.
11.2 Additional rights under GDPR (EU users)
If you are based in the European Union, you have additional rights under the GDPR, including:
- the right to data portability – to receive your personal information in a structured, commonly used, and machine-readable format;
- the right to restrict processing – to request that we limit the way in which we process your data in certain circumstances;
- the right not to be subject to solely automated decision-making, including profiling, which produces legal or similarly significant effects;
- the right to lodge a complaint with your local data protection supervisory authority.
11.3 Exercising your rights
To exercise any of your rights, please contact us at oi.esuohhcaoceht@olleh. We will respond to your request within 30 days (or such other period as required by applicable law). We may need to verify your identity before processing your request.
12. Children’s Privacy
Our Website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us at oi.esuohhcaoceht@olleh and we will take prompt steps to delete such information.
13. Links to Third-Party Websites
Our Website may contain links to third-party websites. This Policy applies only to our Website and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically. Where changes are material, we will take reasonable steps to notify you.
15. Complaints
15.1 South African users
If you have a concern about how we handle your personal information, please contact us in the first instance at oi.esuohhcaoceht@olleh. If you remain dissatisfied, you have the right to lodge a complaint with the Information Regulator of South Africa:
Website; www.inforegulator.org.za
Email: az.vog.ecitsuj@gerofni
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
15.2 EU users
If you are based in the European Union and you are not satisfied with our response, you have the right to lodge a complaint with the data protection supervisory authority in your country of residence or place of work.
16. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact our privacy lead at:
TCH Coaching Services (Pty) Ltd
Trading as The Coach House
117 Hatfield Street, Gardens, Cape Town, Western Cape, 8001, South Africa
Email: oi.esuohhcaoceht@olleh
Website: www.thecoachhouse.io
Company Registration No: 2024/042994/07
Registered Office: 117 Hatfield Street, Gardens, Cape Town, Western Cape, 8001, South Africa
Terms and Conditions of Service
TCH Coaching Services (Pty) Ltd
Trading as The Coach House
www.thecoachhouse.io
Last updated: July 21, 2025
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.thecoachhouse.io (the “Website”) which is owned and operated by TCH Coaching Services (Pty) Ltd, a company incorporated in South Africa (Company Registration No: 2024/042994/07), whose registered office is at 117 Hatfield Street, Gardens, Cape Town, Western Cape, 8001, South Africa, trading as The Coach House (referred to in these Terms as “we”, “us”, or “our”).
By accessing or using this Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must cease using the Website immediately. These Terms apply to all visitors, users, and others who access or use the Website, whether as an individual or on behalf of an organisation. Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read our Privacy Policy carefully before using the Website.
2. About Us
The Coach House is a coaching and consultancy practice specialising in organisational coaching, leadership development, and team development. We work with clients across South Africa and internationally. Our Website is provided for informational purposes and to facilitate initial enquiries; it does not constitute an offer of services or a contractual relationship with you. Any engagement of our services will be governed by a separate written service agreement between you and us
3. Scope and Purpose of the Website
The Website is designed to:
- provide information about The Coach House, our team, and our services;
- share thought leadership content, articles, and blog posts;
- allow visitors to book a discovery call with us;
- allow visitors to submit enquiries via our contact form;
- enable visitors to sign up for our newsletter and event communications.
The Website does not facilitate the direct purchase of services or digital products. All commercial engagements with The Coach House are entered into separately and documented in a formal service agreement.
4. Eligibility and Acceptance of Terms
By using this Website, you represent and warrant that:
you are at least 18 years of age, or if you are accessing the Website on behalf of an organisation, that you have the authority to bind that organisation to these Terms;
your use of the Website does not violate any applicable laws or regulations in your jurisdiction;
all information you submit through any form on the Website is accurate, current, and complete.
5. Intellectual Property
All content on this Website, including but not limited to text, articles, blog posts, graphics, logos, images, icons, and the overall design and structure of the Website (collectively, the “Content”), is the exclusive property of TCH Coaching Services (Pty) Ltd or its licensors and is protected by applicable copyright, trade mark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and its Content for your own personal, non-commercial purposes. This licence does not permit you to:
- reproduce, copy, modify, distribute, republish, or create derivative works from any Content without our prior written consent;
- use any Content for commercial purposes, including selling, licensing, or otherwise exploiting it;
- remove or alter any copyright, trade mark, or other proprietary notices from any Content;
- use any automated tools, bots, scrapers, or data mining techniques to extract or collect Content from the Website.
All trade marks, service marks, and logos displayed on the Website are registered or unregistered marks of TCH Coaching Services (Pty) Ltd or their respective owners. Nothing on this Website shall be construed as granting any licence or right to use any trade mark without our prior written permission.
6. Acceptable Use
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Website. You must not:
- use the Website in any way that violates applicable local, national, or international laws or regulations;
- transmit any unsolicited or unauthorised advertising, promotional material, or spam;
- transmit any material that is defamatory, offensive, harmful, obscene, or otherwise objectionable;
- attempt to gain unauthorised access to any part of the Website, its servers, or any systems connected to the Website;
- introduce viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful;impersonate any person or entity, or misrepresentyour affiliation with any person or entity;
- use the Website to harvest or collect personal data about others without their consent;
- engage in any conduct that could damage, disable, overburden, or impair the Website or servers hosting it.
We reserve the right to restrict or terminate access to the Website for any user who breaches these provisions, without notice and without liability to you.
7. Contact Forms, Discovery Call Bookings, and Newsletter Sign-Up
7.1 Contact Forms and Enquiries
When you submit an enquiry via our contact form, you are requesting information or expressing interest in our services. Submission of a form does not constitute a binding agreement or guarantee of any particular response time. We will endeavour to respond to genuine enquiries within a reasonable timeframe.
7.2 Discovery Call Bookings
We may provide a calendar booking facility on the Website enabling you to schedule a discovery call with a member of our team. A booking constitutes a request for a meeting; it does not create a contract for services between you and us. We reserve the right to decline, reschedule, or cancel a booking at any time.
You are responsible for providing accurate information when completing a booking. We are not liable for any failure to meet a booking arising from incorrect information submitted by you.
7.3 Newsletter and Events
By subscribing to our newsletter or registering interest in events, you consent to receiving marketing and informational communications from us. You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any email communication or by contacting us at oi.esuohhcaoceht@olleh.
We will process your personal data in connection with these services in accordance with our Privacy Policy.
8. Third-Party Tools and Services
The Website uses third-party tools and services to support its functionality, including but not limited to:
Google Analytics, for the purposes of analysing website traffic and user behaviour (see our Privacy Policy and Cookie Policy for further detail);
calendar booking software to facilitate discovery call scheduling;
email marketing platforms to manage newsletter subscriptions.
These third-party services operate under their own terms of service and privacy policies, which you should review independently. We are not responsible for the practices of any third-party service providers.
9. Cookies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and to collect analytical data. By continuing to use the Website, you consent to our use of cookies in accordance with our Privacy Policy and any cookie consent mechanism presented to you on the Website. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of parts of the Website. For full details of the cookies we use and how we use them, please refer to our Privacy Policy.
10. Data Protection and Privacy
We are committed to protecting your personal data and processing it in compliance with applicable data protection legislation, including the South African Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable to our EU-based visitors, the General Data Protection Regulation (GDPR).
Full details of how we collect, use, store, and protect your personal data, as well as your rights in relation to that data, are set out in our Privacy Policy, which is available on the Website.
11. Disclaimers
11.1 Accuracy of Content
Whilst we take care to ensure that the Content on this Website is accurate and up to date, we make no representations or warranties of any kind, express or implied, as to the completeness, accuracy, reliability, suitability, or availability of the Website or the Content. You rely on any such information at your own risk.
11.2 No Professional Advice
The Content on this Website, including thought leadership articles and blog posts, is provided for general informational purposes only. It does not constitute professional coaching, legal, financial, psychological, or other advice. You should not rely on it as a substitute for obtaining appropriate professional advice tailored to your specific circumstances.
11.3 Availability
We do not guarantee that the Website will be available at all times or that it will be free from errors, interruptions, or defects. We reserve the right to modify, suspend, or withdraw the Website or any of its features at any time without notice.
12. Limitation of Liability
To the fullest extent permitted by applicable law:
- we exclude all liability for any loss or damage (whether direct, indirect, incidental, consequential, or otherwise) arising out of or in connection with your use of, or inability to use, the Website or its Content;
- we shall not be liable for any loss of data, loss of profit, loss of revenue, loss of business, loss of opportunity, or any other indirect or consequential loss;
- our total aggregate liability to you in connection with these Terms or your use of the Website shall not exceed ZAR 1,000 (one thousand South African Rand).
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.
13. Links to Third-Party Websites
The Website may contain links to third-party websites and online resources. These links are provided for your convenience and information only. We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage arising from your use of them. The inclusion of a link does not imply our endorsement of the linked website.
14. Changes to These Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the Website after the posting of changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
15. Governing Law and Jurisdiction
These Terms and any disputes arising in connection with them or the Website shall be governed by and construed in accordance with the laws of the Republic of South Africa. Subject to any applicable statutory rights that cannot be excluded or limited, you agree to submit to the non-exclusive jurisdiction of the courts of South Africa for the resolution of any dispute arising out of or in connection with these Terms. For EU-based users, nothing in these Terms shall affect any statutory rights you may have under the laws of your country of residence.
16. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of the Website and supersede all prior agreements, representations, and understandings between the parties in relation to the same. For the avoidance of doubt, these Terms do not govern any coaching or consultancy services provided by The Coach House, which shall be subject to a separate written service agreement.
18. Contact Us
If you have any questions, concerns, or complaints regarding these Terms, or any aspect of your use of the Website, please contact us at:
TCH Coaching Services (Pty) Ltd
Trading as The Coach House
117 Hatfield Street, Gardens, Cape Town, Western Cape, 8001, South Africa
Email: oi.esuohhcaoceht@olleh
Website: www.thecoachhouse.io
Company Registration No: 2024/042994/07
Registered Office: 117 Hatfield Street, Gardens, Cape Town, Western Cape, 8001, South Africa
